Refund policy
Returns & Exchanges
At Your Essentials, your satisfaction is important to us. We stand behind the quality of our products and want you to feel confident with every purchase. If you're not completely satisfied, we’re here to help with easy returns and exchanges.
Please note that return shipping costs are the responsibility of the customer unless the item received is damaged, defective, or incorrect.
What is your return policy?
If you are unsatisfied for any reason, you may request a return or exchange within 30 days of delivery.
To be eligible for a return or exchange, items must be:
- Unused and unworn
- In original condition
- Free of stains, odors, or damage
- Returned with original tags and packaging when applicable
Refunds are issued to the original form of payment once the returned item is received and inspected.
Please note:
- Original shipping fees are non-refundable
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect
- Returns and exchanges are currently available for U.S. orders only
Final Sale Items
The following items are considered final sale and are not eligible for return or exchange:
- Fragrances and perfumes
- Clearance or sale items
- Gift cards
- Mystery items or promotional surprise products
- Worn, washed, or damaged merchandise
How do I process a return or exchange?
Need to request a return or exchange? No problem — we’re happy to help.
Please contact our support team at:
Include the following information:
- Full name
- Order number
- Reason for return or exchange
- Photos if the item arrived damaged or incorrect
Once approved, we will provide return instructions.
Customers are responsible for securely packaging and shipping approved return items back to us.
Exchanges
If you would like a different size or color, please contact us within 30 days of delivery.
Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered instead.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include photos of:
- The item received
- Packaging
- Shipping label if applicable
We will review the issue and work quickly to provide a replacement, exchange, or refund when approved.
How long does it take to receive a refund?
Once your return is received and inspected, please allow approximately 5–7 business days for your refund to be processed.
Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
Gift Returns
If you received an item as a gift and would like to return it, please contact our support team.
Approved gift returns may be eligible for store credit only.
International Orders
At this time, returns and exchanges are only available for orders shipped within the United States.
Need Help?
If you have any questions regarding your return or exchange, feel free to contact us:
We’re always happy to help.